Shipping policy

SHIPPING & DELIVERY POLICY

Last Updated: September 2026

Thank you for shopping with CASADIA. We aim to make your delivery experience simple, reliable and transparent.

1. DELIVERY TIME

Orders are generally expected to be delivered within:

Estimated 8–11 business days

Business days are Monday to Friday and exclude weekends and South African public holidays.

The delivery period begins once your order has been successfully placed and payment has been confirmed.

While we aim to deliver all orders within this timeframe, delivery times may occasionally be affected by circumstances outside CASADIA's reasonable control.

2. DELIVERY PARTNERS

CASADIA uses reputable South African courier service providers to deliver orders.

The courier provider used may vary depending on the delivery location, parcel size, service availability and other operational requirements.

Where tracking information is available, this will be provided to the customer once the order has been dispatched.

3. DELIVERY DELAYS

Although we aim to deliver orders within an estimated 8–11 business days, unforeseen delays may occasionally occur.

These may include, but are not limited to:

  • Courier network delays

  • Severe weather

  • Road closures or transport disruptions

  • Strikes or civil disruption

  • Peak shopping periods

  • Public holidays

  • Load shedding or infrastructure disruptions

  • Events of force majeure

  • Other circumstances outside CASADIA's reasonable control

Where CASADIA becomes aware of a material delay, we will make reasonable efforts to communicate this to the customer and assist in resolving the delivery.

To the maximum extent permitted by applicable law, CASADIA will not be liable for indirect, incidental or consequential losses resulting from delivery delays caused by circumstances outside our reasonable control.

Nothing in this policy limits any delivery, cancellation, refund or other rights that a customer may have under applicable South African law.

4. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please ensure that your:

  • Street address

  • Suburb

  • City/Town

  • Postal code

  • Contact number

are correct before completing your order.

CASADIA cannot guarantee successful or timely delivery where incorrect or incomplete delivery information has been supplied by the customer.

If you notice an error in your delivery details, please contact info@casadia.co.za as soon as possible.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

5. FAILED DELIVERY ATTEMPTS

Customers are responsible for ensuring that someone is reasonably available to receive the parcel at the delivery address supplied.

If delivery cannot be completed because:

  • No one is available to receive the parcel;

  • Access to the premises cannot be obtained;

  • An incorrect address was supplied; or

  • The courier cannot reasonably contact the recipient,

additional delivery charges may apply where a further delivery attempt is required.

Where permitted by law, these additional costs may be for the customer's account where the failed delivery resulted from circumstances attributable to the customer.

6. TRACKING YOUR ORDER

Where tracking is available, customers will receive tracking information once their order has been dispatched.

Please allow reasonable time for tracking information to become active after receiving your dispatch notification.

If you experience any issues tracking your parcel, contact:

info@casadia.co.za

and include your order number.

7. LOST PARCELS

If your tracking information indicates that your parcel may have been lost in transit, please contact us.

CASADIA will investigate the matter with the relevant courier service.

Where a parcel is confirmed as lost before successful delivery to the customer, CASADIA will provide the appropriate remedy in accordance with applicable South African consumer law.

Customers will not be required to resolve a legitimate lost-parcel claim directly with the courier where CASADIA remains legally responsible for the delivery.

8. DAMAGED PARCELS

If your parcel arrives visibly damaged, please photograph the packaging and product as soon as reasonably possible.

Please retain:

✓ The product
✓ Original packaging
✓ Courier packaging
✓ All accessories and components

Email info@casadia.co.za with your order number, photographs and a short description of the damage.

We will assess the matter in accordance with our Returns & Refund Policy and applicable South African law.

9. DELIVERY FEES

Any applicable delivery fee will be displayed during checkout before payment is completed.

Delivery fees may vary depending on the delivery location, order value, promotional offers or delivery service selected.

Any free-delivery promotion will be subject to the terms displayed at the time of purchase.

10. ORDER CHANGES & CANCELLATIONS

If you need to change or cancel an order, please contact us at info@casadia.co.za as soon as possible.

Once an order has been processed or dispatched, we may not be able to change or cancel the shipment.

This does not affect any statutory cancellation rights that may apply under South African law.

11. DELIVERY TIMEFRAME & CUSTOMER RIGHTS

CASADIA will make reasonable efforts to deliver your order within the estimated 8–11 business day delivery period.

If CASADIA is unable to fulfil or deliver an order within the agreed period, any cancellation or refund rights available to the customer will be handled in accordance with applicable South African law, including the Electronic Communications and Transactions Act 25 of 2002 (ECTA) where applicable.

12. CONTACT US

For questions regarding your order or delivery, please contact:

CASADIA

Email: info@casadia.co.za
Website: www.casadia.co.za

Please include your order number in all delivery-related correspondence so that we can assist you as quickly as possible.

CASADIA

Little Finds. Better Living.